Thank you for choosing Bitcoin Mining Central LTD for your crypto miner purchase. We strive to provide high-quality products and excellent customer service. In the event that you encounter any issues with your purchase, we have outlined our refund and returns policy below to ensure your satisfaction.

1. Refunds

1.1 Eligibility for Refunds: We offer refunds on eligible items within 30 days from the date of delivery. To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, undamaged, and unused.
• It should be returned in the original packaging, including all accessories, manuals, and any other included items.
• Proof of purchase, such as the order number or receipt, must be provided.

1.2 Non-Refundable Items: The following items are not eligible for a refund:

• Customized or personalized orders.
• Items that have been damaged, modified, or altered by the customer.
• Products purchased from third-party sellers or resellers.

1.3 Refund Process: To initiate a refund, please contact our customer support team at [email protected]. Provide us with your order details, including the order number and reason for the refund request. Our support team will guide you through the process and provide you with instructions on how to return the item.

Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow up to 5 Business days for the refund to be processed and reflected in your account.

2. Returns

2.1 Eligibility for Returns: If you receive a defective or damaged item, or if you believe the product is not as described, please contact our customer support team within 7 days of delivery. We will assess your case and guide you through the returns process.

2.2 Return Process: To return an item, please follow these steps:

• Contact our customer support team to initiate the return process.
• Provide us with your order details, including the order number and a detailed explanation of the issue.
• If necessary, we may request supporting documentation or images to evaluate the problem.
• We will provide you with a return shipping label if the return is deemed necessary.
• Please package the item securely to prevent any damage during transit.
• Ship the item back to us using a trackable shipping method.

2.3 Resolution for Returns: Once we receive the returned item, our team will inspect it thoroughly. We will assess whether a replacement, repair, or refund is appropriate based on the specific circumstances. If a refund is granted, it will be issued to the original payment method used during the purchase.

3. Contact Us

If you have any questions or require further assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. You can reach us at [email protected] or +1(510) 279 – 6222. Our dedicated support staff will be happy to assist you.